Effective Date: March 16, 2026
Last Updated: March 16, 2026
Reachingly (“Reachingly,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have when using our website, platform, and related services.
If you connect your Google account to Reachingly, this Privacy Policy also explains how we access, use, store, protect, and disclose Google user data.
1. Information We Collect
We may collect the following types of information:
Information you provide directly
- Name
- Email address
- Account details
- Billing or subscription details, if applicable
- Messages, forms, and support requests you send to us
- Content you create, manage, or store in Reachingly
Information collected automatically
- IP address
- Browser type
- Device and operating system information
- Usage logs
- Cookie and session data
- Pages viewed and actions taken within the service
Information from connected services
If you connect third-party services, including a Google account, we may receive the data necessary to provide the features you choose to use.
2. Google Account and Google User Data
If you connect your Google account to Reachingly, we may access certain Google user data only as needed to provide the features you enable.
Depending on the permissions granted and features used, this may include:
- your Google account email address
- Gmail message metadata
- sender and recipient information
- subject lines
- message content
- draft content
- labels
- thread information
- message timestamps
We access only the Google user data reasonably necessary to provide Reachingly’s user-facing functionality.
3. How We Use Google User Data
We use Google user data only to provide and improve Reachingly’s user-facing features, such as:
- Connecting your Gmail account to Reachingly
- displaying email threads or related communication activity
- helping you create, edit, save, organize, or send drafts and emails
- tracking replies, message status, or engagement within the workflows you use
- supporting workflow automation that you explicitly enable
- maintaining service reliability, support, and security
We do not use Google user data for unrelated purposes.
We do not use Google user data to build advertising profiles.
We do not sell Google user data.
4. Sharing, Transfer, and Disclosure of Google User Data
Reachingly does not sell Google user data.
We do not share, transfer, or disclose Google user data except in the limited cases below:
Service providers
We may share data with trusted service providers or subprocessors that help us operate Reachingly, such as cloud hosting, infrastructure, security, logging, analytics, customer support, and payment providers. These providers may access data only as necessary to perform services on our behalf and are bound by confidentiality and data protection obligations.
Authorized internal access
Google user data may be accessed by authorized employees, administrators, contractors, or support personnel only when that access is necessary to operate, secure, maintain, or support the service, and only under appropriate access restrictions.
User-directed actions
If you use Reachingly to send emails, create drafts, manage communications, or perform Gmail-related actions, relevant data may be processed or transmitted as necessary to complete those actions at your direction.
Legal compliance and protection
We may disclose Google user data when required to comply with applicable law, regulation, legal process, or enforceable governmental request, or when necessary to protect our rights, users, systems, or service security.
Business transfers
If Reachingly is involved in a merger, acquisition, restructuring, financing, or sale of assets, data may be transferred as part of that transaction, subject to applicable legal protections.
5. How We Protect Sensitive Data
We use industry-standard administrative, technical, and organizational safeguards to protect Google user data and other sensitive information.
These safeguards include:
- HTTPS/TLS encryption in transit
- encryption at rest, where applicable
- secure storage and cloud infrastructure
- role-based access controls
- least-privilege access
- limiting access to authorized persons only
- authentication and credential protection measures
- logging, monitoring, and security review processes
- periodic review of stored tokens, permissions, and connected account access
No method of transmission or storage is completely secure, but we take reasonable measures to protect the confidentiality, integrity, and availability of data.
6. Data Retention
We retain personal information, including Google user data, only for as long as necessary to:
- provide the features and services requested by the user
- maintain account functionality
- support security and fraud prevention
- comply with legal obligations
- resolve disputes
- enforce agreements
Google user data is retained only as long as necessary for the enabled features or for limited legal, compliance, backup, audit, or security purposes.
7. Data Deletion and Revoking Access
You may stop Reachingly’s access to your Google data at any time by:
- Disconnecting your Google account from Reachingly, or
- Revoking Reachingly’s access through your Google account permissions
You may also request deletion of your account and associated data by contacting us at: support@reachingly.ai
After a valid deletion request, we will delete or anonymize applicable data within a reasonable period, except where retention is required for legal, security, fraud prevention, backup, audit, or compliance purposes.
8. How We Use Other Personal Information
We may use personal information to:
- create and manage accounts
- provide customer support
- process subscriptions and payments
- communicate about service-related matters
- improve our website, platform, and user experience
- prevent fraud, abuse, and unauthorized access
- comply with legal obligations
- send service announcements and transactional communications
Where allowed by law, we may also send marketing communications about our own services. You can opt out at any time.
9. Cookies and Similar Technologies
We may use cookies, local storage, and similar technologies to:
- keep you signed in
- remember preferences
- analyze usage and performance
- improve functionality
- support security and fraud prevention
You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.
10. Third-Party Links and Services
Our website or platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.
11. Children’s Privacy
Reachingly is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.
12. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- access your personal information
- correct inaccurate information
- request deletion of your information
- object to or restrict certain processing
- withdraw consent where consent applies
To make a privacy request, contact us at: support@reachingly.ai
13. Google API Policy Commitment
Reachingly’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. This is one of the key disclosures Google expects to appear in your privacy materials or website when your app accesses Google user data.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, security practices, or data handling. When we do, we will update the “Last Updated” date at the top of this page.
15. Contact Us
If you have questions or requests about this Privacy Policy or our privacy practices, please contact us at:
Reachingly
Email: support@reachingly.ai
Website: https://reachingly.ai/